What is IoTMail and why do I need it?+
IoTMail is a dedicated SMTP relay built for IoT and M2M devices. Standard email providers block unknown senders, rate-limit aggressively, and require OAuth that device firmware cannot handle. IoTMail provides a relay on standard SMTP ports with AUTH credentials any device can use.
Why can't my device just send email directly?+
Three reasons. Most ISPs block outbound port 25. Dynamic SIM IP addresses have no sending reputation and get rejected by major mail providers. Without SPF, DKIM and DMARC your messages are treated as spam. IoTMail solves all three - port 587/465, Amazon SES backbone with established reputation, and full email authentication on iotmail.co.uk.
Will it work with my Teltonika / Milesight / Sierra Wireless device?+
Yes. Any device that supports SMTP AUTH with TLS works with IoTMail. We have tested and documented setup for Teltonika RUT series, Milesight UG and UC series, Sierra Wireless AirLink, and Robustel R series. See the device guides for step-by-step instructions.
What does per-device credentials mean in practice?+
Each device gets its own unique SMTP username and password. If a device is compromised, you revoke that one credential instantly from the portal. Every other device keeps sending without interruption. Shared credentials mean one compromised device exposes all of them.
Do you store the content of emails?+
No. IoTMail logs metadata only - device ID, timestamp, recipient count, and delivery status. Email subject and body are never stored. This is by design for GDPR compliance.
What happens if my device exceeds the daily email limit?+
Pro and Scale accounts run over their daily limit with a small per-email overage charge rather than going silent. Hard cutoffs in IoT infrastructure are dangerous - a fleet that doubles after a rollout must not stop sending alerts.
How long does setup take?+
Five minutes or less for most devices. Create an account, add a device, copy the SMTP credentials into your device firmware, send a test. Credentials work immediately - no waiting period, no approval process. Free Starter plan requires no card.
Is IoTMail suitable for large fleets?+
Yes. Scale plan supports 500 devices and 5,000 emails per day. Enterprise is unlimited with dedicated IP, custom domain, SSO, RBAC, and 99.9% SLA. Contact us for volume pricing on fleets in the thousands.